Phone Codes « Hollar! Hostway Internal Communication

Phone Codes

posted by admin

May 25, 2012 @ 2:33 pm

Phone Codes:

Phone Login : Dial 3333 >> Your Extension followed by #

Phone Logout : Dial 3334

Phone Break : Dial 3335 >> And when asked for extension you dial the proper status extension: (example : 3335 Dial -> 11#)

Phone Extension Agent Status :
10# : available for calls	11# : break	12# : lunch
13# : training session	14# : meeting	15# : supervisor
16# : specialproject	17# : callback	18# : welcomecall
19# : email	20# : unavailable	21# : after call work
22# : SAGE session	23# : Coaching session	24# : Tickets processing
25# : Supervising new agent	26# : Team Leader	27# : Online Chat
28# : Berlitz session	29# : Escalating a ticket

When you have to call back, please use the proper server:
10* which is: Chicago	11* which is: Vancouver	12* which is: Tampa
14* which is: Austin	17* which is: London

Dedicated login for a scecific queue:
Phone Login : Dial 3336 > Your extension followed by # > Queue extension followed by #
Logout and status change is the same as “3333? login!

*Queue extensions:*
99 – Century Link Legacy	100 – Qwestoffice-US	101 – Hostway-US
102 – Hostway-UK	103 – NetNation-CA	104 – ValueWeb-US
105 – Gate-US	106 – EasyHost-US	107 – NameSecure-US
108 – TimeWarner-US	109 – DomainPeople-US	110 – Costco-US
111 – Hostway-US Exchange Support	112 – EMT (for SV only)	113 – BrightHouse-US
114 – Cableone-US	115 – CableVision-US	116 – Comcast-US
117 – NCNetwork-US	118 – NCNetworkConsumer-US	119 – Verizon-US
120 – cp-wsi (old Comcast customers and Qwest activation team)	121 – WVT-US	122 – Qwest Business
123 – VerizonConsumer-US	124 – OfficeDepot-US	125 – SuddenLink-US