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Phone Codes

posted by admin
May 25, 2012 @ 2:33 pm

Phone Codes:

Phone Login :    Dial 3333   >> Your Extension followed by #

Phone Logout :  Dial  3334

Phone Break :  Dial  3335  >> And when asked for extension you dial the proper status extension: (example : 3335 Dial -> 11#)

 

Phone Extension Agent Status :

10# : *available for calls* 11# : *break* 12# : *lunch*
13# : *training session* 14# : *meeting* 15# : *supervisor*
16# : *specialproject* 17# : *callback* 18# : *welcomecall*
19# : *email* 20# : *unavailable* 21# : *after call work*
22# : *SAGE session* 23# : *Coaching session* 24# : *Tickets processing*
25# : *Supervising new agent* 26# : *Team Leader* 27# : *Online Chat*
28# : *Berlitz session* 29# : *Escalating a ticket*
When you have to call back, please use the proper server:
10* which is: Chicago 11* which is: Vancouver 12* which is: Tampa
14* which is: Austin 17* which is: London
Dedicated login for a scecific queue:
Phone Login :    Dial 3336 > Your extension followed by # > Queue extension followed by #
Logout and status change is the same as “3333? login!
Queue extensions:
99 – Century Link Legacy 100 – Qwestoffice-US 101 – Hostway-US
102 – Hostway-UK 103 – NetNation-CA 104 – ValueWeb-US
105 – Gate-US 106 – EasyHost-US 107 – NameSecure-US
108 – TimeWarner-US 109 – DomainPeople-US 110 – Costco-US
111 – Hostway-US Exchange Support 112 – EMT (for SV only) 113 – BrightHouse-US
114 – Cableone-US 115 – CableVision-US 116 – Comcast-US
117 – NCNetwork-US 118 – NCNetworkConsumer-US 119 – Verizon-US
120 – cp-wsi (old Comcast customers and Qwest activation team) 121 – WVT-US 122 – Qwest Business
123 – VerizonConsumer-US 124 – OfficeDepot-US 125 – SuddenLink-US