Phone Codes
posted by admin
May 25, 2012 @ 2:33 pm Phone Codes:
Phone Login : Dial 3333 >> Your Extension followed by #
Phone Logout : Dial 3334
Phone Break : Dial 3335 >> And when asked for extension you dial the proper status extension: (example : 3335 Dial -> 11#)
Phone Extension Agent Status : |
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10# : *available for calls* | 11# : *break* | 12# : *lunch* |
13# : *training session* | 14# : *meeting* | 15# : *supervisor* |
16# : *specialproject* | 17# : *callback* | 18# : *welcomecall* |
19# : *email* | 20# : *unavailable* | 21# : *after call work* |
22# : *SAGE session* | 23# : *Coaching session* | 24# : *Tickets processing* |
25# : *Supervising new agent* | 26# : *Team Leader* | 27# : *Online Chat* |
28# : *Berlitz session* | 29# : *Escalating a ticket* | |
When you have to call back, please use the proper server: | ||
10* which is: Chicago | 11* which is: Vancouver | 12* which is: Tampa |
14* which is: Austin | 17* which is: London | |
Dedicated login for a scecific queue: | ||
Phone Login : Dial 3336 > Your extension followed by # > Queue extension followed by # | ||
Logout and status change is the same as “3333? login! | ||
Queue extensions: | ||
99 – Century Link Legacy | 100 – Qwestoffice-US | 101 – Hostway-US |
102 – Hostway-UK | 103 – NetNation-CA | 104 – ValueWeb-US |
105 – Gate-US | 106 – EasyHost-US | 107 – NameSecure-US |
108 – TimeWarner-US | 109 – DomainPeople-US | 110 – Costco-US |
111 – Hostway-US Exchange Support | 112 – EMT (for SV only) | 113 – BrightHouse-US |
114 – Cableone-US | 115 – CableVision-US | 116 – Comcast-US |
117 – NCNetwork-US | 118 – NCNetworkConsumer-US | 119 – Verizon-US |
120 – cp-wsi (old Comcast customers and Qwest activation team) | 121 – WVT-US | 122 – Qwest Business |
123 – VerizonConsumer-US | 124 – OfficeDepot-US | 125 – SuddenLink-US |
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